Building a Positive Culture: The Key to Thriving Teams and Organizations

Almost daily Everyone is talking/reading/listening/gossiping about this. Varieties of books, blogs, content, etc. are available in market. Everyone feels like they have the best/worst culture at home/office/with their friends. After all Culture is a Culture. 

I am not an expert, but I know that we have few questions, which are important to understand. I am trying to find out the means / measure which might help us understand the word CULTURE easily. 

  1. Do we really care about CULTURE
  2. Do we really follow CULTURE religiously
  3. Do we really know what CULTURE means 

Before we jump into our discussion, we should try agreeing that the bond with family / friends / office colleague / customer team gets mature and stays healthy based on many things, but out of all these, CULTURE is one of the important pieces. 

Culture is one of the means to foster a great society. This also works very well in our IT Industry. 

I have bifurcated this into USE Methodology “Understand, Set Guidelines, Empower”.  

Understanding Culture: 

  1. Culture is the collective programming of the mind. There is good culture and bad culture. It gets engaged in childhood, empowered in middle age and evolve during your life span. It can be collective or individual. 
  2. It is like an iceberg (15% Visible / 85% Invisible). 
    1. Visible areas are Results and Behavior. 
    2. Invisible areas are Beliefs, Values, Thinking, Emotions 
  3. It can be seen / felt in ways like speaking, dressing, traditions we follow, food habits, music we hear, etc. 
  4. We should give time to our mind / heart to understand / accommodate with the surrounding culture.  
  5. We sometimes become prejudiced, by judging individual based on their culture, which we should stop doing. 
  6. Financial stability is crucial, but feeling fulfilled and respected at work is equally important. A positive culture can boost your happiness and well-being. 
  7. The right environment can expose you to new skills, knowledge, and challenges, helping you advance your career. 
  8. A toxic work environment can lead to stress, exhaustion, and a decline in performance. It’s best to avoid that from the start!
  9. Here’s how to evaluate company culture before you sign:
    1. Look at company websites, social media, and employee review sites like Glassdoor to get a sense of the vibe.
    2. During interviews, inquire about company culture, team dynamics, and opportunities for growth.
    3. If possible, connect with people who work there to get their honest perspective. 
  10. Quote: A culture is strong when people work with each other, for each other. A culture is weak when people work against each other, for themselves 

Set Culture Guidelines: 

  1. Culture in family / organization flows from Top to Bottom. The way Head of Family sets the ways of living at home, similarly organization leaders set the ways employees behave / work / deliver / perform at office.
  2. Communication between team / peers / seniors & juniors to be clear and open. No back talks / No bitching around. Communicate goals clearly and transparently to all employees. Three aspects on how culture can be set and helpful to individuals 
    1. Self-Goal
    2. Health-Goal 
    3. Wealth-Goal 
  3. Message from leaders to middle management and bottom management to be clear. Don’t change the directions (Objectives / ways to achieve them) too frequently. Employees to be aware of the company’s vision / goals. 
  4. Figure out means to make your team Invest in learning and development.  
  5. Try to gamify the overall delivery mechanism. Encourage a fun and playful environment. 
  6. Keep the team stress free from burden on work, but at same time they should be made responsible for the work they are doing.
  7. Quality of work and life should not be impacted. Culture is learned, not inherited. We are born into a culture and learn its ways through a process called socialization. This happens through our families, schools, communities, and the media.  
  8. Learn from a farmer on how we should behave with Juniors / Peers:
    1. They don’t shout at the Crop
    2. They don’t blame the crop for not growing fast enough
    3. They don’t uproot crops before they have had a chance to grow
    4. They choose the best plants for the soil
    5. They irrigate and fertilise
    6. The remove weeds
    7. They know that there will be a good season and bad season 
  9. Quotes: 
  • You don’t hire for skills, you hire for attitude. You can always teach skills. 
  • A salary increase makes you happy once a year. A healthy workplace keeps you happy throughout the year. 

Empowering: 

The work environment is a major factor these days, and it goes beyond just the paycheck. Here’s why checking culture and environment is important. 

  1. Trust your employees and give them the autonomy to do their jobs. This will increase their morale and engagement. 
  2. Promote a healthy work-life balance. This will help employees avoid burnout and be more productive when they are at work. 
  3. Recognize and celebrate employee achievements, both big and small. This will show employees that their hard work is appreciated. 
  4. Encourage open communication and feedback between employees and managers. This will help identify and address any issues early on. 
  5. Organize team-building activities and social events to help employees get to know each other outside of work. 
  6. Actively promote diversity and inclusion. This will create a more welcoming and innovative work environment. 
  7. Regularly review and assess your company culture. This will help you identify areas for improvement. 
  8. Continuously gather feedback from employees through surveys, focus groups, and one-on-one meetings. 
  9. Set some ritual at company level to make sure team collaborate and follows guidelines.  

 By following these steps, you can develop a strong and positive company culture that will attract and retain top talent. Remember, a great company culture is an ongoing process that requires constant effort and attention. But the payoff is a workforce that is engaged, productive, and happy. 

By evaluating the culture and environment, you’re making a well-rounded decision about your future. It’s an investment in your happiness, growth, and overall career satisfaction. 

The Magic of Checklists: Your Secret Weapon for Success

In my childhood, I remember my mother would get out my subject homework notebooks one by one. She would help me complete them in order. Today, she gives me a list of items to buy whenever she sees me without a laptop or any work. Activities have changed. Responsibilities have changed. Times have changed so much since then. A small piece of art persisted, taking the form of a list.  

It would be a version in mind or a physical copy. This enables accurate completion of the task. It was never a professional item to practice. But it has always been in our lives in many forms because it helps so much. More examples could help you understand the importance of a checklist. Let’s catch up and give some quick ones: 

a. Hudson miracle: 

A US Air Flight was required to make emergency landing due to failure of both engines and captain along with first officer made it successful landing. One of the critical factors was adhering to procedure and checklist. 

b. In a well-known book “The Checklist Manifesto” Atul Gawande have mentioned how WHO made a simple surgical safety checklist and which significantly reduced mortality rate worldwide

         

          Figure: WHO surgical safety checklist 

Study Data: 

  • Study Period: October 2007 to September 2008 
  • Participants: 8 hospitals in 8 cities worldwide 
  • Metrics: Rates of death and complications 
Metric  Before Checklist Implementation  After Checklist Implementation 
Inpatient Complications Rate  11.0%  7.0% 
Inpatient Mortality Rate  1.5%  0.8% 

Findings: 

  • The rate of inpatient complications decreased from 11.0% to 7.0%. 
  • The rate of inpatient mortality decreased from 1.5% to 0.8%. 

 

  1. NASA’s Space Shuttle Program and the Challenger Disaster: A space shuttle in 1986 exploded 73 seconds after liftoff. It killed all seven crew members. This occurred due to a faulty O-ring seal exacerbated by cold weather. Had there been a checklist to ensure the evaluation of components, this disaster could have been avoided. 

Study Data: 

  • Focus: Analysis of accidents and incidents where checklists played a role 
  • Metrics: Error rates before and after checklist improvements 
Metric  Before Checklist Improvements  After Checklist Improvements 
Checklist-related Error Rate  43%  29% 

Findings: 

  • A reduction in checklist-related errors from 43% to 29% following improvements and standardization of checklists. 

 

Usage as required… 

A checklist need not be a sequential list. It can take various forms, like “Sign In”, “Time Out”, and “Sign Out” by W.H.O. I used a matrix of Urgent-vs-Important to plot my tasks. I put them in the right quadrant and started to tick them off one by one. This aligned the mess I had before. My chaotic mind was full of unnecessary tasks. They stopped me from completing even a single task. It added much value. Most of you must have known its importance. But, in our rush of achievements, we might have lost its value. 

There are various checklist types which can used in different situations and for different purpose: 

https://www.template.net/documents/check-lists/ 

(Use the Orbrick Payroll Implementation Checklist & Runbook for a smooth Payroll processing journey)

 

What business I have writing this instead of consulting for Oracle HCM Cloud? 

Well, Oracle HCM Cloud does have its own feature as a checklist, and I regret not being able to appreciate and suggest this simple and wonderful feature in my earlier implementations. In fact, instead of creating lengthy and heavy screenshot manuals for Payroll processes, using a checklist to follow for the payroll cycle would have worked, giving the client an overall image of the processes not being too complex. I grasped the feature’s significance and its convenience for customers. Combining it with Journeys has opened a completely new way to use it (Oracle Journeys Capabilities). 

We are coming with innovative ways to use and solution packages ready to deploy, but until then here’s a quick generalized checklist template for Oracle Payroll Managers who can use it periodically to keep a track of  

Having a checklist in place for Payroll Managers who can periodically follow it and- 

  1. assure minimal to minimal variance pay 
  2. minimal re-work/re-processing 
  3. minimal off-cycle runs 
  4. peace of mind with every period payment 
  5. timely cycle completion 
  6. timely reporting