Evolve

Imagine support not as a destination, but a journey, where every step brings continuous improvement and strategic evolution. With Evolve, our business value maximization led managed services, support transforms into a proactive force that scales with your business and drives business value and outcome realization on a continuous basis.

Abstract graphic representing business evolution

Evolve isn’t Traditional AMS

What’s covered? Traditional AMS Orbrick Evolve
Core Incident & Problem Support Yes Yes
Configuration & Enhancement Support Yes Yes
Cloud Release Readiness & Adoption Yes Yes
Value Maximization Led AMS aligned to Business KPI No Yes
Business Value Consulting & Enhancement Roadmap No Yes
AI-Driven User Insights & Guidance No Yes
Value Realization Reporting No Yes
AI-Based Predictive Insights & Anomaly Detection No Yes

Framework

The EVOLVE Framework

Our engagement is structured across three key phases, Engage, Empower, and Evolve, enabling businesses to progress from operational stability to strategic advancement. Evolve ensures alignment with long-term growth and value goals.

Evolve
Empower
Engage

Process & Usage Study

System & Business Improvements

Business Advancement

Socialization & Adoption

AI & Human enabled Insights on Business KPIs & Exceptions

System Advancement

Stabilization & Break fix

Finalization of “PURPOSE” metric

Strategic Planning & Advisory

Liftoff
Ascend
Orbit

Engagement Models

One model for every operating reality

Orbrick supports customers across multiple Target Operating Models, enabling flexibility and long-term value realization. No matter how your team is structured, we fit in.

Model 01

Fully Outsourced

Orbrick owns the full support layer end-to-end. Your team focuses on strategy while we handle everything below the surface.

  • ●Full L1–L3 support, automation, analytics and governance owned by Orbrick
  • ●Best for teams who want to redirect internal bandwidth to core business priorities
 Model 02

Fully In-House with Advisory

Your team manages day-to-day AMS internally. Orbrick sits alongside as a strategic intelligence layer, providing continuous insights and optimization recommendations.

  • ●Second Sight analytics and KPI monitoring delivered as a continuous advisory
  • ●Best for mature internal teams who want an expert edge without ceding control
Model 03

COE-Led Hybrid

Your Centre of Excellence retains strategic ownership and governance. Orbrick handles the daily operational weight — support, analytics, and continuous improvement.

  • ●COE sets direction; Orbrick executes daily AMS and analytics
  • ●Best for organisations with a strong internal Oracle COE that needs execution capacity
 Model 04

Hybrid / Co-Managed

Shared operational ownership between your team and Orbrick. We lead continuous improvement, value tracking and system advancement — together.

  • ●Joint accountability for outcomes, with Orbrick leading on improvement initiatives
  • ●Best for organisations mid-transformation who want a true delivery partner, not a vendor

Not sure which model fits? Talk to us and we’ll help you figure it out.

Our Offerings - Business Value Maximization led Comprehensive Support

Purple outline icon of a mobile phone and a speech bubble with a headset, representing application support

Engage | RUN

Keep the lights on and keep things running.
  • BAU support (L1–L3)
  • SLA governance
  • Automation-driven triage
  • Proactive upgrade & adoption management.
Stylised globe icon within a hexagonal network, representing application services

Empower | ENHANCE

This is to empower the business to fully use ERP systems as systems of leverage and free up their time operationally.
  • System Enhancements
  • Business Process Re-engineering
  • Redwood
  • AI agents
  • Smart Close
  • Innovation advisory
Purple outline icon of a lightbulb with circuit connections on a cog, representing core services

Evolve | IMPROVE

This is to keep the system in line with changes in the real world so it evolves and adapts strategically and realizes maximum value. The idea is to continuously enhance and improve the system to keep it in “Orbit”.
  • Second Sight analytics
  • KPI improvement
  • Automation roadmap
  • Orbri AI co-pilot
  • Outcome Monitoring
2x return: cashflow unlock worth twice your annual fee within 13 months of Evolve start, each saving valued over its lifetime, up to 3 years.

Evolve Plans

Four ways to pay for Evolve. Each one puts our fee behind the value we unlock.

Plan Pay if Pleased Value-Based Outcome Guarantee At-Risk
Who is it for? Teams who want proof before they commit Teams who would rather pay from the savings we unlock Teams who want the 2x return delivered Teams who want our fee on the line for results
How You Pay Final monthly installment of 8.33% to be paid only if you are pleased with our support services Monthly fee plus a share of the cashflow unlock Fixed annual fee Fixed annual fee
Our Skin in the Game You pay only if you are pleased Our share comes only from cashflow we unlock Get 2x in year 1, or we stay on at our cost, up to 2 years Get 2x in 13 months, or 20% of your fee comes back
Oracle Fusion SupportL1 to L3 on an agreed SLA, with Standard AI Agents and Orbri. ✓ Included ✓ Included ✓ Included ✓ Included
Value DemonstrationHindsightAI SaaS and quarterly readouts, for as long as you stay on Oracle. ✓ Included ✓ Included ✓ Included ✓ Included
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Launch your enterprise’s Oracle success story

Begin your Business Value Maximization journey with us. Schedule a complimentary consultation today to understand how we make it a smooth ride for you.

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